Shipping Policy

Effective Date: January 4, 2025
Business Address: 1560 Old 34 Hwy, Mount Pleasant, Iowa (IA), 52641
Contact Information:

Introduction

At Nexasopic.com, we are committed to ensuring your orders are delivered safely, promptly, and efficiently. This Shipping Policy outlines our shipping methods, delivery times, costs, and guidelines to provide a seamless experience. By placing an order with us, you agree to the terms of this policy.

Shipping Destinations

We currently ship to the following destinations:

  • United States: Nationwide, including Alaska and Hawaii.
  • International: Selected countries (contact us for a complete list).

Shipping Methods and Costs

  1. Standard Shipping:

    • Delivery Time: 5-7 business days within the United States.
    • Cost: Calculated at checkout based on weight and destination.

  2. Expedited Shipping:

    • Delivery Time: 2-3 business days within the United States.
    • Cost: Higher rates apply for expedited services.

  3. International Shipping:

    • Delivery Time: 7-14 business days, depending on location and customs.
    • Cost: Calculated at checkout, including any applicable taxes or duties.

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • You will receive an email notification with tracking information once your order has been shipped.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or restricted locations.
  • Certain products may have shipping limitations due to regulations (e.g., perishable chocolates).

Order Tracking

Once your order is shipped, a tracking number will be provided via email. You can track your shipment in real-time on the carrier’s website or through your Nexasopic.com account.

Lost or Damaged Shipments

  1. Lost Shipments:

    • If your order does not arrive within the estimated delivery timeframe, please contact us at info@nexasopic.com.

  2. Damaged Shipments:

    • Inspect your order upon delivery.
    • Report any damages with photos within 48 hours of receipt to arrange for a replacement or refund.

Customs and Duties (International Orders)

For international orders, customs fees, taxes, and duties may apply and are the responsibility of the customer. Check with your local customs office for more information before placing an order.

Non-Delivery Due to Incorrect Address

  • Ensure the shipping address provided is accurate and complete.
  • Nexasopic.com is not responsible for orders lost due to incorrect or incomplete addresses.

Changes to the Shipping Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with the revised effective date.

Contact Us

For any questions or concerns about this Shipping Policy, please reach out to us:

Thank you for choosing Nexasopic.com! We are committed to delivering your orders with care and reliability.